Privacy Policy

PetFena (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the PetFena marketplace platform as a pet owner or pet sitter.

1. Information we collect

• Account information: name, email address, phone number, password, profile photo, and role (owner or sitter).
• Pet information: pet names, breeds, ages, photos, and health notes you choose to add.
• Listing information: sitter bio, rates, availability, housing details, photos, and verification data.
• Location data: with your permission, we access your device location to show nearby sitters or service areas. You can disable location services in your browser or device settings.
• Booking and payment data: dates, times, tiers, messages, reviews, payout status, and payment transaction identifiers processed by our payment provider. We do not store full payment card numbers.
• Communications: messages, reviews, support requests, and responses to our AI assistant.
• Device and usage data: IP address, browser type, device type, and pages visited, collected automatically to keep the platform secure and improve your experience.

2. How we use your information

• To create and manage your account and profile.
• To match owners with nearby sitters and enable bookings.
• To process payments, hold funds, release payouts, and handle disputes in line with our Terms and Conditions.
• To send booking confirmations, reminders, review requests, and important account notifications.
• To enable chat and review features between owners and sitters.
• To detect fraud, prevent abuse, and comply with legal obligations.

3. Sharing your information

We share limited information necessary to operate the marketplace:

• Between owners and sitters: names, profile photos, pet details, booking details, messages, and reviews relevant to a confirmed booking.
• With our payment processor to charge owners, hold funds, and send payouts to sitters.
• With service providers who help us host, secure, analyze, and send communications.
• When required by law, regulation, court order, or to protect our rights and users’ safety.

4. Your choices

• You can update or delete your profile information at any time.
• You can add, edit, or remove pet profiles from your owner dashboard.
• You can toggle location access through your device or browser settings.
• You can delete your account by contacting support. Some data may be retained as required by law or for legitimate business needs.

5. Data security

We use industry-standard measures such as encryption in transit, access controls, and row-level security to protect your data. No system is completely secure, so we encourage strong passwords and caution when sharing sensitive details in chat.

6. Children’s privacy

PetFena is not directed to children under 13. We do not knowingly collect personal information from children under 13.

7. Incident and insurance information

PetFena is a marketplace and does not provide pet-care insurance, accident coverage, veterinary coverage, or reimbursement for injuries, illness, property damage, loss, or other incidents connected with a booking. Owners and Sitters are responsible for assessing risk and arranging any insurance or other protection they consider necessary. If you report a safety incident, we may collect and use the report, related messages, booking details, photographs, and contact information to review the report, protect users, prevent fraud, respond to legal requests, and enforce our Terms. Reviewing or retaining an incident report does not mean PetFena accepts responsibility for the incident or provides insurance coverage.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use after changes means you accept the updated policy.

9. Contact us

If you have questions about this Privacy Policy or your data, contact us at info@petfena.com.